worst service provider

I phoned old mutual on Tuesday spoke to some guy called Kevin enquired about my provident fund money he said by Thursday if I don't get it I must call back today Thursday I call back I speak to Namhla she says 5 to 7 working days. I mean that is my money I need it . I received an sms from old mutual saying that payment is in progress over a week ago. I am very angry with this back and forth treatment and bad service.