GM
Given M

1 reviews | Active since May 2021

12 May 2021, 11:53

Worst service of the decade

Old mutual is the worst company I've ever come across. They have wasted my time telling me different things while looking for 1 thing. I went there in March for investment withdrawal and even today I haven't received any assistance. Been there couple of times with no assistance n their helpline number rings forever without any answer. Today I went there n was turned back by receptionist in Giyani bcz I didn't have my ID n I had to go back, imagine just for ID whereas they had my fingerprints or biometric. Decided to cancel all my Old Mutual policies and take them to liberty where I've never had to suffer when withdrawing my money. If you looking to suffer, keep your money with Old Mutual.

0
Replies (2)
Old Mutual
Old Mutual's reply12 May 2021, 11:56
Official
Dear Given M

We are sorry to hear about the service experience. We will investigate and contact you directly to assist.

Regards
Thabiet Mintin
Old Mutual Complaints Management
GM
Given M's update30 Jun 2021, 14:30
Reviewer Update
i have send a reply to ***> under Berenice Cassidy Senior Administrator | CCS Complaints (Branches)Mutualpark, Pinelands
I await your response before close of business today.