JZ
Johandre Z

1 reviews | Active since Oct 2012

23 Nov 2015, 11:25

Worst Service in South Africa

How many queries should I log before you come back to me??? 2 weeks ago someone phoned me and told me they will give me feedback , I have heard nothing since then. Last week someone called me but could not assist because the system was off but promised to call me back later that day and again nothing. What kind of people do you employ there??? Your service is non existent.<br> <br> Almost 3 months ago I have requested a withdrawal from my pension fund and still have not received the money. Are you trying to ***** my money or what???<br> I will never ever invest money with you because if don't ever want to struggle like this again to get back MY money.<br> Can everyone reading this please share similar experiences so that we can make everyone aware of Old Mutual's bad service.<br> You tell me that it should take about 6 week to get my money and today it is about 13 weeks later.<br> Why don't you come back to me???/<br> Please fire all your people making promises to come back to customers and don't.<br> Can you give me feedback as to why the person from last week did not call me back??<br> I don't want to hear apologies from you.

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Replies (1)
Old Mutual
Old Mutual's reply23 Nov 2015, 11:43
Official
Hello J***1,

I am sorry to hear that your withdrawal claim has not yet been finalised.

We are looking into the matter and will contact you directly to resolve.

Kind regards
Nicolette du Toit