WORST SERVICE I HAVE EVER RECEIVED

I have never received such bad service in my life. I submitted a claim almost 2 weeks ago and they say someone be in contact with me in 2 days. A week later they called me at 7 am and woke everyone up and never called me back. I have emailed a few times tried to call spent so much airtime and just caht get through to anyone. To top it off I get sent an email that they keep using my mother's details for which I have no idea because it's my policy and said they were informed that I died and I must send my death certificate. Like how bad and how dumb are the people you are hiring that cant even do a simple job. This is totally embarrassing for your company. If someone doesnt call me back soon I'm gonna go all over social media with this and you will lose me as a client and all my friends and family aswell.