Worst service from Old Mutual Greenlight

I have had an extremely frustrating experience with Old Mutual and the Greenlight funeral policy. Despite ensuring sufficient funds are available in my account, Old Mutual consistently fails to deduct the premium on the agreed date. The issue has been ongoing since April/May last year. Dealing with your company has been a nightmare, no explanation as to why they cant successfully deduct , lengthy holding time before getting to an agent and the call centre apparently has no supervisors or managers to assist. The most recent successful deduction was on 13 March 2025, only after you failed on the 3rd March ( despite enough funds in the account) and several calls on my part literally begging them to deduct . No premiums have been debited for April and May, despite my repeated efforts to resolve this. I spoke with Tanya nearly two weeks ago, who assured me that a special request was submitted for immediate deduction. However, this has not materialised. I made another call on Monday (27 May 2025) spoke with Lulu. She promised to call me the following day but no to avail. I made yet another another call yesterday and a different consultant informed me that a deduction has been scheduled for 06 June 2025, I have received no written confirmation as requested. This situation is unacceptable, especially considering that the policy has lapsed in the past due to incompetence and lack of service on your part and is now at risk of lapsing again. I urgently request the following: 1. Written confirmation that the outstanding premiums for April and May will be deducted on 06 June 2025. 2. Confirmation that the regular June premium will be deducted on 03 June 2025, as per the agreed schedule. 3. Assurance that this issue will be resolved permanently to avoid future lapses due to non-deduction.