Worst service from old mutual

I have app**** for an investment with old mutual quick and easy online not asking for anything accept for your banking details now that I want to withdraw from my investment they require a ridiculous amount of information that I did send through to them I asked them to cancel this whole investment because I am struggling to get my own money...I have been dealing with old mutual over the phone and i went to 3 branches...I am still up until this day waiting for my money everytime i speak to them they tell me that my payment has been processed but i am still waiting...Their service is the worst they even asked me to open an old mutual money account where they will transfer my investments in which i did they asked me to deposit R50 into my old mutual money account to activate my account...Worst service ever...i.will never invest with old mutual again