Worst Service from Old Mutual

<p>I had a life policy with Old Mutual since Jan 2017 for a property that I was . I requested the financial advisor(of which I didn't choose and know nothing about) an ammendment to be made on the policy in Feb 2017. In March when I was following up on the amended, I was informed that it was not yet finalised and there was a requests from underwriters for more tests to be done and the my supposed Financial Advisor (Neil Fritz) was not aware of this as he was not following up on my case and I had to call him to inform him know about this. Arrangements for medicals where done in April. Since then I have been following continuosly in order to get this finalised. Meantime, the attorneys are constantly requesting for an the finalised policy. When I call the call centre, I'm told to contact the Financial Advisor, when I call him, calls are not answered or returned. When I do eventually talk to him, he gives me an excuse of some sort and tells me he'll check. </p> <p> </p> <p>The last time I called the call centre which was the 15 May 2017 I was informed that the last communication from underwriters was a request to the FA requesting for medical results. The FA had previously told me on the 10 May 2017 that he has sent them to them and promised me that I will received the contract by the end of business day that day. I spoke to him on numerous occasions that week quering why the contract has not been sent to my email and furtherexcuses where provided. To date I have not received the amended contract as yet. </p> <p> </p> <p>I have now been old by the attorneys that due to the delay of sending the contract, I am now in breach of our contract and will be charged penalties. I have tried to contact the manager that the FA reports to, Boiketlo Ndebele on both office and cellphone number and my attempts failed. She did not respond. I spoke to the FA who went with the call to her office so that we discuss my case, but she said I must hang up because she want our conversation to be recorded. She did not call back. I phoned again to talk to her and i was told she was still busy on a call with someone regarding my case and will call me in 2 or 3 minutes. I still did not receive a call or feedback. I called the FA and Manager later and both did not answer or return my calls. I sent whatsapp messages the FA and still no response from either of them.</p> <p> </p> <p>I feel as though I'm being sent from pillar to post and very dissappointed of the service received from Old Mutual. Since them no-one has contacted me to say anything. Dissapointed...Angry!!!</p>