Worst service ever opening your Old Mutual Money Account

Good day

Trust that you are well?

I am actually very unhappy with the service I received from you guys.

I have opened an account on line fist it took days before i received the the automated pin,

Eventually when i went to the branch at key west, Krugersdorp, they said they cant help me because my Id is not the same as my surname, I have given them my marriage certificate and said no that is not sufficient, i went to home affairs and got my new id then after that they wanted my marriage certificate again ? What do you guys really want?

after they have taken my fingerprint and everything we tried to set up the app on my phone

Then there were problems. I could not get the app to work on my phone. the lady said i have an old outdated phone and it cant work on my phone ( actually i have the newest iPhone that is on the marker)

then the lady said i need to go to cell C they must assist me ( what does Cell C have to do with your bank )

I actually just got up and walked out of the branch and as I walked out the ladies laughed at me.... How unprofessional.

Please make sure that this account is closed with immediate effect i don't want anyithing to do with a incompotent unprofecional service provider like yourself

Just a FYI wit my current bank i do have between R100 000.00 and R200 000.00 that i am transacting on a monthly base, If i have endless problems to even get my account open how will i be able to trust you with my Money