Worst Service Ever - Old Mutual

In 2004 i started my life policy with Old Mutual, each month was paid via debit order without any fail.

A dedicated bank account was open just for the policy to be debited.

In August 2025, i went to go and pull a bank statement, to my surprise i saw that our life policy has not been debited from our bank account and the last payment was made in June 2025.

I went to my bank and they could not give me any reason to why the debit order did not go off as there was and is nothing wrong with my bank account.

No communication was received from Old Mutual, surely if something was wrong with my policy, you should make contact with your customer

We went to the Old Mutual offices in Kuilsriver, They asked us to fill some forms in , which was done. And since then we went and back and forth to the branch every single week. They even asked us to go to Path care Care and draw blood, which was done.

We are now in Jan 2026 which is almost 5 months later and still nothing has happened, no feedback , no nothing.

So as i loyal old mutual customer since 2004, what should i do..

Just accept the level of service received and should i just accept that my life policy with all the amount of money spent is just gone .