NN
Nomfundo N

1 reviews | Active since Mar 2014

03 Feb 2015, 17:43

Worst service ever from Old Mutual staff

On 3 Feb 2015 I went to Old Mutual Field street Durban, I was very disappointed at the service I received from Zinhle Ndlovu. I wanted assistance with the Hospital Cash Plan forms to be faxed. Firstly she told me that they don't do Hospital Cash Plans I told her I needed assistance with the forms to be faxed or emailed to the relevant department. She rolled her eyes, was very sarcastic and told me \as I have told you we only assist customers who have loans

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Replies (1)
Old Mutual
Old Mutual's reply04 Feb 2015, 09:45
Official
Hello NDLOVUNO,

Thank you for bringing this matter to our attention. We will investigate the service provided and take the necessary steps with the consultant concerned.

Kind regards
Belinda Hunt
Complaints Management