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Akona D
1 reviews | Active since May 2018
15 May 2024, 14:05
Worst service ever
Horrible service. Ive just opened a tax free investment plan for my child and found out that Old Mutual service is absolutely **********. I had a simple query asking how to deposit a lumpsum and they had me running around from the branch to picknpay then multiple emails until eventually I got someone to help. The person also didnt do their job so after weeks of struggling ....the new struggle is now trying to cancel the contract. Ive been on hold for 11 minutes until I was dropped. If I can struggle so much im trying to give them my money...how much harder will it be when I have to get to get the money back
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Akona D's updateReviewer Update
15 May 2024, 14:37Ive been holding for 20 minutes on the phone now and when I ask to speak to a manager I am transferred to departments that havre nothing to do with my query. One agent told me to resend proof of payment for the 3rd time because the payment still has not been allocated. How will I get refunded I you cant even pick up my payment. All I want it to cancel the contract , get my money back and never have to deal with you people again
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Akona D's update15 May 2024, 14:37
Reviewer Update
Ive been holding for 20 minutes on the phone now and when I ask to speak to a manager I am transferred to departments that havre nothing to do with my query. One agent told me to resend proof of payment for the 3rd time because the payment still has not been allocated. How will I get refunded I you cant even pick up my payment. All I want it to cancel the contract , get my money back and never have to deal with you people again
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Akona D's updateReviewer Update
17 May 2024, 06:11At this point I'm just writing for the entertainment of Old Mutual employees because they dont even care to respond to complaints. You are so used to bad publicity and you donr care about losing clients cz all we are to you is a number. You have no idea how much stress and anxiety you cause but God will definafely fight for me and I will get His money back
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Akona D's update17 May 2024, 06:11
Reviewer Update
At this point I'm just writing for the entertainment of Old Mutual employees because they dont even care to respond to complaints. You are so used to bad publicity and you donr care about losing clients cz all we are to you is a number. You have no idea how much stress and anxiety you cause but God will definafely fight for me and I will get His money back