JT
Jesse T

1 reviews | Active since Jan 2024

03 Jul 2025, 08:36

Worst Service Ever

I got a retirement benefit from the company I left last year. Every month I get an SMS stating that my fund is getting disinvested and that it will be closed. I called in to see what I can do and I was told that I cannot do anything other that move it or only receive it when I retire. I cannot close the account or do anything. No one at Old mutual wants to help and all they care for is for the call to end and for the person to rate the call.

I will never use Old Mutual for anything and I will advise every person I know to use an alternative provider.

0
Replies (1)
Old Mutual
Old Mutual's reply03 Jul 2025, 09:06
Official
Hi Jesse

We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.

Kind regards
Old Mutual Complaints Management