Worst service ever

At the end of 2019 I consulted with an Old Mutual consultant as I was considering to obtain a life cover policy. After several discussion I chose a product that should have started in February 2020. No money was deducted from my account, and I enquire about the product and I was assured that the product in in place. Then Covid occur and I was retrenched. I reduced my monthly expenses and app**** for Covid relief where possible. Later the year my parents said there is an amount being deducted from their account for several months, and they queried the deduction. After comparing the amount we realized that my parents account was deducted for the product I signed up for. This put me in the position not being able to cancel the product when I was retrenched and my parents paying more than R20 000 for another clients product. In November I requested the product to be cancelled and lodge a complaint that my parents account being refunded as two clients accounts has been mixed up which is totally unacceptable from a professional company such as Old Mutual. Several emails back and forth between myself and Old Mutual happened and in December I was promised that the product will be cancelled and the request to refund the wrongly deducted account.

And then in January 2021 another deduction went off from my parents account. This is so frustrating and poor service from Old Mutual. Not just the fact that money is being taken wrongfully but the time to resolve another company's mess. Why is service so poor, it is actually a disgrace.

I really hope that his will be resolved still in January 2021