CM
Chuma M
1 reviews | Active since Dec 2019
24 Feb 2025, 13:53
Worst service ever
My mother asked me to send a bank statement to Old Mutual for a premium refund that has been pending since October Last year. Bank statement was sent on 12 February 2025. We did nt receive any feedback from them,I called in on 20 February and spoke to Lonwabo who refused to give me his Surname. Saying his Manager is Vulfa. He said the bank statement was only received on 19 February and no-one has been assigned to the claim. My mom has still not received any communication from Old Mutual and no refund in her account.
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Old Mutual's replyOfficial
24 Feb 2025, 13:58Hi Chuma,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply24 Feb 2025, 13:58
Official
Hi Chuma,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management