Worst service ever

Hi have a funeral cover with you, you have been debiting from my account for over 2years now, i have tried to call and have emailed you numerous times to contact me because i wasn't sure if you debited Dec 2020, i wasted over a R100 air time to contact you and even requested that someone even contact me but no one even attempted to call me and that was in the beginning of Jan 2021 that i tried to get hold of you, i seriously regret having a funeral cover with you guys.