WORST SERVICE EVER!!!

I am appalled at the service that I have gotten from old mutual, I have been trying to cancel my policy with them since the 4th of May and I understand it is lockdown and some people are working from home, of the 3 people I spoke to telephonically I would only say 1 person was professional, the fist person I spoke to I think his name was thabo, on Monday was slurring all his words and very unhelpful I don't know if that is just the way he speak but he sounded like he was drunk or half asleep, the last person who I have just spoken to his name is Nkuli with ref number cet*** firstly I could hardly hear him due to the background noise not sure if it was a TV or family members talking in the background but it was very loud, he also seemed very unhelpful and does not know any of the processes, I feel like all of this is such a waste of time because I still have no confirmation that anything is going to be done. Old mutual you need to train your staff better they are really taking you down the drain, I thought even though I was temporarily cancelling I would come back, not after this service.