WORST SERVICE EVER

I am extremely dissatisfied with the customer service at Old Mutual. The process of making changes to policies is frustrating and inefficient. Calls involve excessively long hold times, only to be redirected repeatedly—often to the wrong department—without resolution. There are no clear instructions, updates, or documentation to inform customers of where their requests stand in the process. I receive no feedback, and despite following up regularly, I am left uncertain whether my changes will ever be implemented. Staff members seem to pass the responsibility from one to another, and previous complaints submitted via email have gone unanswered. Even when I manage to speak to someone who appears willing to help, the issue remains unresolved. This lack of accountability and communication has eroded all trust I once had in Old Mutual.