Worst service ever

Iv been struggling to make purchase on the money account then called the call center. Brenda said everything looks fine on my acc and they are not experiencing any tech issues and advised me to delete the app and install again. After installing, I never received an sms with the link to reset my profile. I called again and spoke to Budaza Konke who said to me there is nothing she can do on her side. She did not even bother to contact the tech team and ask for advice. I still don't have access to the app