Worst service ever

I am having terrible service from Old Mutual. I have been trying to sort out my rewards account for the passed 3 weeks and I am still struggling to date! When I request assistance, I get an email being told I cannot be contacted due to high call volumes or I get sent on a wild goose chase having to take off work and also use MY fuel because the customer service agents cannot inform the clients what needs to be done. Instead they tell you in stages which leads to more delays and do not get me started on the 48hr turn around time to be told I need to go here and there. This is absolutely ridiculous and I am not happy whatsoever with this service.