WORST SERVICE EVER!

Never have I ever dealt with such incompetence in my life! Firstly your call centre NEVER picks up, when they eventually do after holding for no less than an hour, they transfer you from pillar to post, once you do get ahold of someone that will look into your query, they put you on hold for another hour but get this, you GET CUT OFF, CALL DROPPED!

Your branches are FORVER OFFLINE!

You would think that they would make sure their call centre, emailing system and online were efficient due to the fact that we are currently experiencing a pandemic but NO! You have to be going to the branch! PATHETIC!

I submitted a claim on the 19th of January, today it’s the 11th of February and my matter is still not fully resolved. You send an email and it takes them weeks to respond!

We are currently experiencing a time where we are losing our loved ones DAILY, we cannot even mourn in peace because we are faced with such stress and incompetence from places such as Old Mutual! The whole claim of emailing back within 24hrs is a farce! Your call centre is useless. You go to the branch (basically risking your life during a pandemic), they cannot fully resolve your query at branch level, they have to call the call centre - we all know how that goes!

I do not blame the family that came worth a corpse into one of your branches at all, your service is appalling! How did you’ll even manage to operate for 175 years with such pathetic service? I am actually disgusted, this has been a lesson for me to NEVER TAKE UP A POLICY WITH YOU!