SM
Sheena M
1 reviews | Active since Jun 2025
18 Jun 2025, 15:58
Worst service ever
I regret ever opening an investment with them for the past few weeks I've been trying to close the tax free investments I have for my girls and it has been a headache even been to the branch a few times and called no help. It's reference number after reference number.
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Old Mutual's replyOfficial
18 Jun 2025, 16:53Good Day Sheena M, thank you for sharing your experience with us. We sincerely apologise for the frustration and inconvenience you've faced while trying to close your tax-free investments. This is certainly not the level of service we aim to provide.
One of our complaint assessors will reachout to you, as we are committed to ensuring your concerns are addressed and that your investments are managed smoothly.
Thank you for giving us the opportunity to make things right.
Regards
Old Mutual Complaints Management
One of our complaint assessors will reachout to you, as we are committed to ensuring your concerns are addressed and that your investments are managed smoothly.
Thank you for giving us the opportunity to make things right.
Regards
Old Mutual Complaints Management
Old Mutual's reply18 Jun 2025, 16:53
Official
Good Day Sheena M, thank you for sharing your experience with us. We sincerely apologise for the frustration and inconvenience you've faced while trying to close your tax-free investments. This is certainly not the level of service we aim to provide.
One of our complaint assessors will reachout to you, as we are committed to ensuring your concerns are addressed and that your investments are managed smoothly.
Thank you for giving us the opportunity to make things right.
Regards
Old Mutual Complaints Management
One of our complaint assessors will reachout to you, as we are committed to ensuring your concerns are addressed and that your investments are managed smoothly.
Thank you for giving us the opportunity to make things right.
Regards
Old Mutual Complaints Management