worst service ever!

Documents were submitted a month ago for disinvestment of my retirement annuity. I called to do a follow up and was informed of an outstanding document. The document was submitted. I called again to confirm if the document was received and I was assisted by an obnoxious agent that asked me if i read the application form. I got so annoyed because there is no way that a person can complete a form without reading it. I asked to speak to a team leader and I was made to hold for more than 20 mins ony for her to come back and tell me that the team leader is in a meeting. She explained that she escalated the matter to another department and bragged about going the extra mile for me when I pointed out that I asked to speak to a team leader. I asked for an email address where I could send my complaint but I didn't get it. The team leader miracuosly came back from his meeting and took my call. I asked him to listen to the call and give me feedback on the conduct of his agent. When I asked for a turn around time, he refused to commit himself to anything. I haven't heard anything from him and I am not surprised. It now makes sense why the agent could boldy ask me silly questions. I VOW NEVER T