1 reviews | Active since Oct 2012
Worst Service Ever!!
Why is that every time when I have to interact with Old mutual, there are recurring queries that one needs to deal with, I went to Alberton branch for a withdrawal dated 21/11/2018, till now no feedback was sent regarding my request, today I phone in their service center to follow up, i was only today informed that the forms the so-called financial advisor filled were incorrect, as a client was I not supposed to be advised accordingly its 10 days later. I spoke to Arthur (customer service agent) who emailed me the forms, the response I received now is that Section 7 to be completed by a Commissioner Of Oaths or an Old Mutual representative. where was the commissioner of Oaths when i took my time and visited the branch, this is sorely ***********, my experience with Old mutual is the worse service i have ever in my life come across. i need this to be resolved urgently.
We apologise for the inconvenience.
The Section 7 needs to be competed by an Old Mutual Representative or a Commissioner of Oaths. The latter is therefore not called for when visiting a branch as the consultant at the branch is the Old Mutual Representative.
We apologise for the inconvenience caused in this regard.
We will look into the matter and resolve with you directly.
Regards
Brent Sellidon
Complaints Management
Best regards,
We apologise for the inconvenience.
The Section 7 needs to be competed by an Old Mutual Representative or a Commissioner of Oaths. The latter is therefore not called for when visiting a branch as the consultant at the branch is the Old Mutual Representative.
We apologise for the inconvenience caused in this regard.
We will look into the matter and resolve with you directly.
Regards
Brent Sellidon
Complaints Management
Best regards,