Worst Service Ever.

I have a funeral policy with tabove company taken from Tholakele who is a service consultant from Old Mutual. After passing of my son on Monday, I advised the consultant & requested that she helps with the claim. She promised to call me back once in the office, she never did until Wednesday afternoon after being given a talk by my brother on her bad service. She advised that we come to the branch & she will assist, we however had to wait 2 hours. after waiting, I was told that I am in a wrong queue & had to start the right queue. I managed to eventually submit myy documents & I never got paid for the burial & had to use borrowed money. I am again today in the branch to follow up & am treated the same & had to start the queue again since I was put on a wrong one.<br> <br> This has been the most frustrating and worst service experience by such a reputable company that has shown that they have no idea what customer service nor treating customers fairly means. I have since decided to cancel all the policies I ad with them and also as a family, we decided never to hear or use any of their service.<br> <br> I will never advise nor look at anything from Old Mutual after the worst service they offer.