Worst Service Ever !

I have surrended my 2 off my policies on the 24Dec15 already , was sent an email that due to the debit order that went through in Dec15 they can only pay out after 9 working days , I then waited for that 9 working days and nothing happended , I called the call center yesterday and was told that they are sending an escalation for me , I called today in the morning the first lady put me on hold for more than 15mins and never cam back to me , I then called again and spoke Thandi Mkheswa who told me the was a delaying from the team leaders side and she has attended to it and it should pay out by 12 in the afternoon today and to be quite honest I dont beleive that . Why must one plead for thier money ? I need that money to be paid by the end off today and I hope I wont be calling your callcenter again .