Worst Service Ever!!!

So i called in during December to surrender my paid up Retirement Plan. I m advised to send documents through which i dId. I dont get an automatic response to say the docs were received. I give Old Mutual(OM) a call to follow up and im told that the docs have been received and should wait for a turn around time of 20 days before the amount is paid out. On the 11th of Jan i give OM a call to make follow up as i didn't receive any payment a consultant tells me she will give me a call back to which i don't receive. Yesterday the 12th of Jan i call back and get the displeasure of speaking to Cameron Adams who also tells me he will escalate and give a courtesy call. I explain to him that im not happy with the level of service i am receiving, as the previous day i didn't receive that cal that i was promised. Instead the smart consultant decided to school me on what is a \COURTESY CALL"is . I then decided to ask for a supervisor of which he didn't want to speak to him"