WORST SERVICE EVER

Received a call in Jan to say no premium was received for 4 months-no communication whatsover!I made payment and submitted proof of payment at the Eerste river branch on Saturday 18th March to Lyle who claimed to have submitted it,to-date I'm still receiving smses and e-mail saying no payment has been received,and that I should e-mail the proof of payment!!I called the Branch manager Emile who says the only way to assist me is to come into the branch which I do not have time for because of my working hours,no form of saying he will deal with this Lyle person or even ask him to contact me,no all is says come into the branch or contact the customer service line,talk about customer service!.WORST SERVICE EVER!!