Worst Service EVER

I have been a loyal client with old mutual and paying my policy monthly. I felt i want to extend by getting my mother a life cover.

I got a quote and i gave all details for my mother an specifically details that she is unable to travel due to her responsibilities at home. The consult assured me that a HOME VISIT would be arranged for the tests to be done. My mom was however consulted four times by a nurse in NW whiles we are in FS. We explained that we cannot travel to NW because our agreement on recorded concersation was a home visit and that my mother has binding responsibilities at home. We felt we were not being heard as we had to repeat oursleves four different times to the exact same nurse.

My consultant then gives me a call today.. I immediately explain that i am not impressed as i have not assisted and i hope we have a solution based on out intial agreement. I also state to him that I feel old mutual does not wanna cater to people whom are at more disadvantaged arrears as i felt the nurse was being pushy. Your consult...old mutual then responds as such "you can do what you like as we are helping you and not the other way around". I even asked permission to record that conversation as i could not believe the rudeness and unprofessional manner old mutual was responding...to my shock..the call was ended in my ear, and no..network was just fine.

I recommended old mutual to two of my friends before and to my sister simply because i lived the service i got before. Knowing how they each value Exceptional custimer service...please expect emails from each of them by Wednesday when i return to work.

The fact i stayed with your company even after i had a false account opened under my name and never got my investnent money back sgows my loyalty to you. All you did was fire the agent whom had done this...again... I could not get my funds cause you demanded that my mother must travel to get the money though i explained that she never opened the account and could prove that you were taking my money. She could bot travel cause it was costing money for her to do so and she had responsibilities at home. I left old mutual and i came back after the call i had for a funeral cover

This time around i have three requests.. Train the guy that called me on what customer service is..

Cancel my funeral cover i have had with you.

Lastly.. You gave me false infirmation as you wanna force my kom to travel i stead of doing the home visit.. That is false advertising. Refer back to your compliance policies and check what that would mean for your company. Treat people the same regardless of whrre they come from.

Shocked and so damn dissapointed by the service i got.

If i could... I would have given a minus rating.