Worst Service Ever.

I put in a claim for a provident payout. I was told paperwork was processed and payment was going to be made this was a week ago. Kept phoning gone from pillar to post after being cut off several times and given all sorts of stories that the wrong paperwork was completed and it has to go through the whole process again. Nobody bothers phoning you or emailing you or even sending you an sms. The thing that bothers me the most is that Old Mutual does not have any email addresses I wonder why. This is the worst service I have ever had. What makes me mad don't lie and tell people what you think they want to know. Shame on you I am a single mother whose husband just died of cancer. I am hours away from being evicted and losing my vehicle.