Worst service ever!!

<p>Do not ever get a policy with Old Mutual as they make it absolutely impossible to cancel!!!</p> <p> </p> <p>These process rules are clearly printed on the old Mutual website when cancelling a policy:</p> <p>"Signed written request from the contracting party or email directly from the contracting party. If there is more than one contracting party, we require the signatures of all. If the contracting party is not a natural person, we require signed request from authorized signatories.</p> <p>If the policy is ceded, we require a letter from the bank to confirm that the cession has been cancelled."</p> <p> </p> <p>I sent an email to Old Mutual on Tuesday (please note that I am the only contracting party) along with documentation confirming that the cession has been removed and a letter of indemnity.</p> <p> </p> <p>According to their process rules this adheres to the requirements on their website. Two days later I receive an email stating that they require a written letter. This is totally unacceptable as they clearly indicate that an email directly from the contracting party is also sufficient.</p> <p> </p> <p>If I submit a letter today and Old Mutual takes their standard 2-3 working day response time to process my request, this will only be processed by Monday or Tuesday. Conveniently the debit orders will have been processed by then and I will need to pay for a service which should have already been cancelled.</p> <p> </p> <p>Old Mutual plays a great game at making money out of terrible service!!</p>