WORST SERVICE, DONT CARE ABOUT CLIENTS

I have a retrenchment policy whereby I receive a monthly payment.Sometimes they pay me on the 10th of the next month.So I phone 27 Dec and ask when I'll receive payment as my bills are due before month end and it is not great to have a retrenchment christmas.The old mutual person says that he doesnt know why Im telling him that and I can expect payment same as other months.