Worst service delivery ever.

Good day

I am appalled at the service received in a whole from one of the leading financial service providers. Firstly when signing up for policies it is evident that making the sale is all that is important to the agents. I was never informed about the terms and conditions with regards to the underwriting of the policy. Then to top off the bad service from consultants, the agents in client service does not only NOT have product knowledge but is extremely rude. I am not sure if the consultants is allowed to be rude but the consultant who just DROPPED the call in my ear first screamed and shouted at me without allowing me the opportunity to speak. Now firstly in the pandemic we find ourselves policies is important and I would think that the consultants in this sector would want to give their clients some peace of mind.

The service delivery is putrid to say the least.