Worst service delivery ever.

I took out a policy from Old Mutual in March. And shortly after that my financial aituation changed as I was set to relocate 2 months after taking the policy with no cer*****y as to income. As such on 17 April I submitted the paperwork to have the popicy closed. On 22 April. I received my first communication from the company informing me they needed documents. Which was submitted an hour after that communication. I was informed 2 days later when I received no further word that nothinf was actioned evwn though the documents were showing on the emails. I went into the branch the next day and they resubmitted the documents stating it will take a further 15 days to pay out. It in fact was much longer as we are currently on day 50 and I am still waiting with no end in sight.