Worst service - and NO possibility of improvement in the future

Absolutely the worst service ever! We have forwarded this claim on the 14th of November 2018, and followed up regularly. By the 27th of November 2018 it dawned on one of the call centre agents to inform us that they need our contact details as well as id’s. At that time NOTHING had been done on this claim and we started waiting for the option letters to be completed and sent to us. Throughout December 2018 we followed up and was advised that it is going into pricing –whatever pricing is, I use this term in my normal daily jargons as well- and pricing takes 2 – 8 days. (Don’t be fooled, it seems to be a competition at Old Mutual to see that they use the full 8 days in pricing or longer - it is a joke really, they should not even mention the 2 days, IT TAKES THE FULL 8 days or longer.) Well fantastic, this morning 4 January 2019 a whole 35 working days later we were advised that only 1 of the 3 policies pertaining to this claim has gone for a tax directive at SARS and that the other 2 policies are in PRICING for the next 8 working days!! Pathetic! My expectation is simple – PAY THE CLAIMS ASAP SOON AS POSSIBLE. Almost forgot, I need to specify: ********** 7 - PAY THE CLAIM AS SOON AS POSSIBLE, ********** 9 - PAY THE CLAIM AS SOON AS POSSIBLE and ********** 1 - PAY THE CLAIM AS SOON AS POSSIBLE. Please don't phone me with some watered down apology or excuse– Pay the claim!