Hellopeter
Share Your Experience
SN
Siviwe N

1 reviews | Active since Jul 2021

27 Feb 2025, 10:27

Worst service

Old Mutual is the worst really, their call centre staff worst of them all. You call and they keep on passing you to another. I only wanted an update on a claim that has taken more than 2 years. NO one is of help!!!

0
Replies (4)
Old Mutual
Old Mutual's reply27 Feb 2025, 10:29
Official
Good day Siviwe,

We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.

Kind regards
Old Mutual Complaints Management
SN
Siviwe N's update27 Feb 2025, 10:34
Reviewer Update
I'm sick and tired of Old Mutual and it's staff. When you need help no one can help but to quick when you open up a policy. I've been calling and being passed to different consultants. I'm really annoyed!!!!
SN
Siviwe N's update27 Feb 2025, 10:36
Reviewer Update
No one can give me a simple explanation. I was given a reference number but when I call, no one has an idea. I have to explain the same thing to more than six people on one call cause I'm passed on to a lot of people!!!
Old Mutual
Old Mutual's reply27 Feb 2025, 10:45
Official
Good day, Siviwe.

We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.

Regards
Old Mutual Complaints Management