Worst service

I have wasted about R39 of a phone call to old mutual trying to understand why my debit order has not pulled through on the 25th of September 2022.

Firstly let’s start with policies increase without communication, last month an amount of R1444 was debited and I didn’t ask assuming it is an increase, this month today is the 30th n still no deduction or bounced debit order.

I call to understand why as this is an important cover , the guy takes almost 12mim trying to check what is wrong n then asks to transfer me to a colleague who expects me to start explaining my story again.

Her name is Phelisa, then she tells me she can’t hear me and hangs up the phone.

To date I don’t understand why my premium has not been debited.

After I have paid my premiums from 2018 to now this is the pathetic service one receives