LP
Leevashan P
1 reviews | Active since Feb 2017
26 Sept 2019, 11:03
Worst Service
Customer service is really pathetic, they take 1 week to respond to emails and you hold on 20-30 minutes to speak to a service agent. There are many financial institutions and customer service is a distinguishing factor.
Helpful (0)
Replies (3)0
Replies (3)
Old Mutual's replyOfficial
26 Sept 2019, 13:33Dear Leevashan Pillay
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you. Regards
Brent Sellidon
Old Mutual Complaints Management
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you. Regards
Brent Sellidon
Old Mutual Complaints Management
Old Mutual's reply26 Sept 2019, 13:33
Official
Dear Leevashan Pillay
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you. Regards
Brent Sellidon
Old Mutual Complaints Management
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you. Regards
Brent Sellidon
Old Mutual Complaints Management
LP
Leevashan P's updateReviewer Update
26 Sept 2019, 13:46Hi Brent, try this investigation. send an email to *** & *** and see which one responds quicker. Then also call ***and see how long you wait(usually 30 minutes) and then call any other institution discovery/momentum/sanlam/metropolitan and see how long you wait. I dont want anything except people to know how old mutual treats their clients so they dont go through my frustrations.
LP
Leevashan P's update26 Sept 2019, 13:46
Reviewer Update
Hi Brent, try this investigation. send an email to *** & *** and see which one responds quicker. Then also call ***and see how long you wait(usually 30 minutes) and then call any other institution discovery/momentum/sanlam/metropolitan and see how long you wait. I dont want anything except people to know how old mutual treats their clients so they dont go through my frustrations.
LP
Leevashan P's updateReviewer Update
01 Oct 2019, 15:48Brent from Old Mutual managed to resolve my query
LP
Leevashan P's update01 Oct 2019, 15:48
Reviewer Update
Brent from Old Mutual managed to resolve my query