MR
Muzammil R
1 reviews | Active since Feb 2019
11 Aug 2019, 23:26
Worst service
I took out an investment policy I sent my new banking details in June so that my debit orders could go off but old mutual did not change it they kept debiting my incorrect account and premium was missed sent email again in July asking for banking details to change but was never done they sent me letter stating policy canceled but yet I have phoned number of times calls recorded but they did not change details they said will send me documents but never did said will call me back but never did
Helpful (0)
Replies (4)0
Replies (4)
Old Mutual's replyOfficial
12 Aug 2019, 08:44Dear Muzammil
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you. Regards
Brent Sellidon
Old Mutual Complaints Management
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you. Regards
Brent Sellidon
Old Mutual Complaints Management
Best regards,
Old Mutual's reply12 Aug 2019, 08:44
Official
Dear Muzammil
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you. Regards
Brent Sellidon
Old Mutual Complaints Management
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you. Regards
Brent Sellidon
Old Mutual Complaints Management
Best regards,
MR
Muzammil R's updateReviewer Update
22 Aug 2019, 22:19Given forms finally to change banking details ask to be called so that can be assisted to fill in get a reply by Christopher that must go to a branch to get assistance wow that horrible service from old mutual
MR
Muzammil R's update22 Aug 2019, 22:19
Reviewer Update
Given forms finally to change banking details ask to be called so that can be assisted to fill in get a reply by Christopher that must go to a branch to get assistance wow that horrible service from old mutual
Old Mutual's replyOfficial
23 Aug 2019, 11:09Hi Muzammil
Thank you for the message.
We apologise for the inconvenience. We will engage with Christopher and resolve with you directly.
Regards
Brent Sellidon
Old Mutual Complaints Management
Thank you for the message.
We apologise for the inconvenience. We will engage with Christopher and resolve with you directly.
Regards
Brent Sellidon
Old Mutual Complaints Management
Best regards,
Old Mutual's reply23 Aug 2019, 11:09
Official
Hi Muzammil
Thank you for the message.
We apologise for the inconvenience. We will engage with Christopher and resolve with you directly.
Regards
Brent Sellidon
Old Mutual Complaints Management
Thank you for the message.
We apologise for the inconvenience. We will engage with Christopher and resolve with you directly.
Regards
Brent Sellidon
Old Mutual Complaints Management
Best regards,
Old Mutual's replyOfficial
26 Aug 2019, 08:22Hi Muzammil
I have received confirmation that the policy is on books. We apologise for the inconvenience caused.
Regards
Brent Sellidon
I have received confirmation that the policy is on books. We apologise for the inconvenience caused.
Regards
Brent Sellidon
Best regards,
Old Mutual's reply26 Aug 2019, 08:22
Official
Hi Muzammil
I have received confirmation that the policy is on books. We apologise for the inconvenience caused.
Regards
Brent Sellidon
I have received confirmation that the policy is on books. We apologise for the inconvenience caused.
Regards
Brent Sellidon
Best regards,