Worst service

<p>I contacted old mutul last week Wednesday to cancel my retirement plan and give my money back. On wednesday i called the call centre to find out how far the process is as they debited my account again and then i found out they havent even started the process. I was told by the agent that the forms i filled in was the incorrect forms. I asked the lady to speak to the supervisor and she said i must hold. She came back and said Brian was in a meeting and he will call back later. An hour later she called to say that Brian said he will escalate the matter. Him as the supervisor does not even have the decency to call back and speak to me himself. This is the 2nd time i have issues with Old Mutual and they do not also inform you of how far your matter is or idlf there is outstanding documents you will phone a week later and then they will tell you we need this document and this matter will go to the ombudsman as well now. I will also discourage everyone i know to never invest with old mutual as they do not put clients 1st.</p>