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Thato M

1 reviews | Active since Jun 2018

13 Jun 2018, 23:45

Worst pension fund withdrawal ever!!

This has been the worst experience ever !. I am so dissappointed. had submitted my pension fund withdrawal documents on the 19th of March 2018. was told 6-8 weeks waiting period , its now 3 months still waiting for my transfer. been calling every week in may and June to "its being processed ", unfortunatley thats not good enough Old Mutual. No communication what so ever from Old mutual side. when i lodged a complaint was told i dont have a profile.

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Replies (3)
Old Mutual
Old Mutual's reply14 Jun 2018, 06:28
Official

Hi Thato

Thank you for the review.

We apologise for the inconvenience and frustration caused. We will investigate and resolve with you directly.

Regards

Kareemah Sulayman

Old Mutual Complaints Management

Old Mutual
Old Mutual's reply27 Jun 2018, 08:38
Official

Hi Thato

I refer to you communications with our Retirement Fund Administration team. They are making sure that this matter gets resolved as soon as possible. I am aware that the directive will need to be cancelled and a new one would need to be obtained. They will keep you informed as to the progress.

Regards

Carol Olckers

Complaints Management

Old Mutual
Old Mutual's reply27 Jun 2018, 09:27
Official

Dear Thato

I refer to my emails and your communication with our RFA team. They assured me that they are attending to this matter and will keep you informed of the progress.

Regards

Carol Olckers

Complaints Management