f
focus
1 reviews | Active since Dec 2024
09 Dec 2024, 12:54
worst of the all
i have been trying to claim my provident for over 3 moths with old mutual without any success,their call center egents are useless,me and my employer sent countless emails and calls every day without any help,you will struggle with old mutual just to get your money,they are nightmare to work with,how hard it is to give someone his money because we have been patient for a long time
Helpful (0)
Replies (3)0
Replies (3)
Old Mutual's replyOfficial
09 Dec 2024, 12:56Good day Focus
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply09 Dec 2024, 12:56
Official
Good day Focus
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
f
focus's updateReviewer Update
21 Dec 2024, 20:42goodday,i have received an email from you stating that my claim cannot be processed because of final contribution,my employer has sent numerous emails to process my claim using the 30th of September,you keep on telling me the same thing as if i am crazy,you cant always say you are waiting for my final contribution for three months,tell me what to do for my claim to be processed,please dont tell me about my final contribution,because im sick and tired of you guys,process my claim and if you need something from my employer why dont you communicate with them
f
focus's update21 Dec 2024, 20:42
Reviewer Update
goodday,i have received an email from you stating that my claim cannot be processed because of final contribution,my employer has sent numerous emails to process my claim using the 30th of September,you keep on telling me the same thing as if i am crazy,you cant always say you are waiting for my final contribution for three months,tell me what to do for my claim to be processed,please dont tell me about my final contribution,because im sick and tired of you guys,process my claim and if you need something from my employer why dont you communicate with them
f
focus's updateReviewer Update
23 Jan 2025, 11:22since i received an email from you saying that my claim will be processed even today nothing,this is too much from old mutual, how should i wait?the email was from the 6th
f
focus's update23 Jan 2025, 11:22
Reviewer Update
since i received an email from you saying that my claim will be processed even today nothing,this is too much from old mutual, how should i wait?the email was from the 6th