Worst Insurance

I have/had a Greenlight Policy with these people which iv always had issues and the only time they would assist perfectly is when I complain on this platform, so here we go again. Iv been paying for this policy since 2011 and September 2020 I lost my job went to their branch in Cape Gate where I was told of a payment holiday(Apparently the advisor gave me false information) then November received an email about missed premiums I rep**** requesting a double debit to be done but no response then I decide to go to their branch again and I'm told policy lapsed when I emailed these people and even went to their branch to advise of job loss after all these years of paying premiums I'm told there's nothing they can do when Im coming to advise I got a Job now and can pay premiums regularly..I'm at a brach now trying to get assistance we called their contact centre and the agent just dropped the line on me..So I'm expected to just let go after paying premiums since 2011 WOW