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Bjorn L
1 reviews | Active since Jun 2022
13 Jun 2022, 09:48
Worst funeral cover ever
Worst ****ing funeral cover my mum's husband died 2 months ago and we ****ing still waiting on the policy to pay out I mean ****ing 2months and still we waiting on the policy to pay out first they said we never send the documents how the **** do you even open a claim without documents like ****ing seriously and everytime we enquire they say system is offline like how the **** is that even possible
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Replies (2)0
Replies (2)
Old Mutual's replyOfficial
13 Jun 2022, 09:53Dear Bjorn
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Old Mutual's reply13 Jun 2022, 09:53
Official
Dear Bjorn
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
BL
Bjorn L's updateReviewer Update
13 Jun 2022, 09:56I mean this is not fair we luckily had some cash to barry my mum's husband but I mean what If we didn't have the cash which would mean my mum's husband was still gonna be laying in the morgue waiting for this ****ing people how would you have felt having to wait 2months for a funeral cover to payout
BL
Bjorn L's update13 Jun 2022, 09:56
Reviewer Update
I mean this is not fair we luckily had some cash to barry my mum's husband but I mean what If we didn't have the cash which would mean my mum's husband was still gonna be laying in the morgue waiting for this ****ing people how would you have felt having to wait 2months for a funeral cover to payout