Worst experiences!

<p>I was told I can't track my policy online last year when I asked at one of the Old Mutual branches. I had an issue with swapping bank accounts earlier this year but that was resolved; to my surprise, my policy lapsed regardless of the amendments made. I withdrew my money on Tuesday 2 August. I received an sms on the 4th August that I will receive the money within 3 working days. Today is the 4th working day and I'm still waiting. Please advise when I'll be getting my money so I can cut my losses! Contract# 69176N ********** 17</p>