AW
Alvenna W
1 reviews | Active since Sept 2025
11 Sept 2025, 14:11
Worst experience with old mutual
Worst experience ever! My policy got cancelled after I changed my banking details in the branch, but THEY never deducted. I called the call centre, but no assistance after holding the line for more than an hour. This company service is so poor! Would not recommend old mutual to anyone!
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Replies (3)0
Replies (3)
Old Mutual's replyOfficial
11 Sept 2025, 14:43Good day Alvenna V
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Old Mutual's reply11 Sept 2025, 14:43
Official
Good day Alvenna V
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
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Alvenna W's updateReviewer Update
11 Sept 2025, 15:19I've been waiting for feedback for a week now. Still nothing even though the problem is on your side. You are making no effort, not even answering calls in call centre...
AW
Alvenna W's update11 Sept 2025, 15:19
Reviewer Update
I've been waiting for feedback for a week now. Still nothing even though the problem is on your side. You are making no effort, not even answering calls in call centre...
Old Mutual's replyOfficial
11 Sept 2025, 15:26Good day Alvenna V,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Old Mutual's reply11 Sept 2025, 15:26
Official
Good day Alvenna V,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management