KC
Kodi C
1 reviews | Active since Jul 2019
10 Jul 2019, 10:10
Worst experience with Old Mutual
Worst customer experience with Old Mutual provident fund department in Pinelands Cape Town. Delayed system issues with pay out has become a norm. Unprofessional agents spoke to Kevin who assured me that the problem was resolved and the team leader Clint Oliver will call me back. To my surprise no call FROM Clint and still a system issue this morning. Please old mutual will you sort our your system issues and pay out peoples funds
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Replies (2)
Old Mutual's replyOfficial
12 Jul 2019, 12:16Dear Kodi
We received your review of 10 July 2019.
We are sorry to hear about your service experience. We are investigating this matter and we will contact you to resolve.
Kind regards
Coleen Aanhuizen
Complaints Management
We received your review of 10 July 2019.
We are sorry to hear about your service experience. We are investigating this matter and we will contact you to resolve.
Kind regards
Coleen Aanhuizen
Complaints Management
Best regards,
Old Mutual's reply12 Jul 2019, 12:16
Official
Dear Kodi
We received your review of 10 July 2019.
We are sorry to hear about your service experience. We are investigating this matter and we will contact you to resolve.
Kind regards
Coleen Aanhuizen
Complaints Management
We received your review of 10 July 2019.
We are sorry to hear about your service experience. We are investigating this matter and we will contact you to resolve.
Kind regards
Coleen Aanhuizen
Complaints Management
Best regards,
Old Mutual's replyOfficial
12 Jul 2019, 13:50Dear Kodi
We refer to your complaint of 10 July 2019.
We apologise for the delay in finalising this matter. We confirm that the payment was finalised today and the funds will be available in your account within 24 hours.
Would you be so kind to update Hellopeter if you happy with the way this complaint was dealt with.
Kind regards
Coleen Aanhuizen
Complaints Management
We refer to your complaint of 10 July 2019.
We apologise for the delay in finalising this matter. We confirm that the payment was finalised today and the funds will be available in your account within 24 hours.
Would you be so kind to update Hellopeter if you happy with the way this complaint was dealt with.
Kind regards
Coleen Aanhuizen
Complaints Management
Best regards,
Old Mutual's reply12 Jul 2019, 13:50
Official
Dear Kodi
We refer to your complaint of 10 July 2019.
We apologise for the delay in finalising this matter. We confirm that the payment was finalised today and the funds will be available in your account within 24 hours.
Would you be so kind to update Hellopeter if you happy with the way this complaint was dealt with.
Kind regards
Coleen Aanhuizen
Complaints Management
We refer to your complaint of 10 July 2019.
We apologise for the delay in finalising this matter. We confirm that the payment was finalised today and the funds will be available in your account within 24 hours.
Would you be so kind to update Hellopeter if you happy with the way this complaint was dealt with.
Kind regards
Coleen Aanhuizen
Complaints Management
Best regards,