LM
Lonwabo M
1 reviews | Active since May 2021
09 Oct 2025, 13:04
Worst experience trying to get my money.
What an *********** bunch there at Superfund. i have been trying to withdraw my provident fund and they are making me jump through hoops and do not even update me on the progress. I have to call them all the time and they will only tell me of what i need to do when i call, they don't bother notifying me. This is the worst experience i have ever endured, i would not wish it even on my enemy.
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Replies (3)
Old Mutual's replyOfficial
09 Oct 2025, 13:30Good day Lonwabo, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply09 Oct 2025, 13:30
Official
Good day Lonwabo, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
LM
Lonwabo M's updateReviewer Update
10 Oct 2025, 08:49This is now a full month since I loged a request to withdraw my provident fund from Old Mutual and still no sign of my money. I just got off a call with Old Mutual and they keep telling me they have escalated my query to the manager for resolution. The manager has not called me and I'm nowhere near getting my money. Yeah we really let this poor customer service go to the dogs in SA. This is such an inconvenience. What amazes me is the fact that my colleague which resigned the same day as me and lodged the withdrawal days after me has got her money already. I suggest anyone who has any policy with Old Mutual to withdraw it now cause you will not get your money.
LM
Lonwabo M's update10 Oct 2025, 08:49
Reviewer Update
This is now a full month since I loged a request to withdraw my provident fund from Old Mutual and still no sign of my money. I just got off a call with Old Mutual and they keep telling me they have escalated my query to the manager for resolution. The manager has not called me and I'm nowhere near getting my money. Yeah we really let this poor customer service go to the dogs in SA. This is such an inconvenience. What amazes me is the fact that my colleague which resigned the same day as me and lodged the withdrawal days after me has got her money already. I suggest anyone who has any policy with Old Mutual to withdraw it now cause you will not get your money.
Old Mutual's replyOfficial
10 Oct 2025, 10:14Good day Lonwabo, thank you for making contact. We are following up regarding this.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply10 Oct 2025, 10:14
Official
Good day Lonwabo, thank you for making contact. We are following up regarding this.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management