AA
Abdur A
1 reviews | Active since Feb 2024
29 Aug 2026, 12:40
Worst experience ever. No service or communication whatsoever.
********** service. Calls keep leaving you on hold and you never get to speak to an agent. Emails are ignored. Requested to cancel a plan over 10 days ago via the app. Plan was canceled and it said 3-5 days for money to reflect in my account yet nothing. Despite plan being cancel a debit was still done. No clue if they'll even pay back that money because the plan was canceled before the debit was done and clearly no way of communicating with them. Worst experience ever.
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Replies (3)
Old Mutual's replyOfficial
29 Aug 2026, 13:11Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply29 Aug 2026, 13:11
Official
Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
AA
Abdur A's updateReviewer Update
30 Aug 2026, 12:43Very poor and pathetic service. Taking a debit which was canceled days before and then saying you need 30 working days to return money which clearly isn't yours and shouldn't have been taken in the first place? I've been a client of yours from when I was a kid. My family are all your clients. Well done. You guys have just lost a good few customers.
AA
Abdur A's update30 Aug 2026, 12:43
Reviewer Update
Very poor and pathetic service. Taking a debit which was canceled days before and then saying you need 30 working days to return money which clearly isn't yours and shouldn't have been taken in the first place? I've been a client of yours from when I was a kid. My family are all your clients. Well done. You guys have just lost a good few customers.
Old Mutual's replyOfficial
30 Aug 2026, 12:56We are very sorry for the delay. We are following up on this for you.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply30 Aug 2026, 12:56
Official
We are very sorry for the delay. We are following up on this for you.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management