Worst experience ever!! Do not open a prov fund or retirement annuity at Old Mutual!

This is probably the worst experience andservice that I have ever received while trying withdraw my provident fund. I submitted my claim on the 6th of Novemer. On the 7th I received an email that I need to send bankstatement to confirm banking details. I sent it to them on the 8th. On the 9th I received a confirmation email to say my documents has been received and my claim has been activated and processes and sent to SARS. Out of the blue I received another email on the 11th that says they did not receive my claim and that my funds has been moved to the preserved fund. To this day no one at old mutual can tell me why my money was moved after they confirmed that it has been processed for full cash payout. I have been phoning everyday and speaking to different people everytime and no one can give answers. Each and every person that i talk to give me a different story. It's been almost 3 weeks and still no answer as to why my money has been moved. They also can't assist me in processing the claim again because now all of the sudden I'm unable to submit another claim. This is totally unacceptable. Just a warning to anyone trying to submit a claim soon or wanting to take out a retirement fund at Old Mutual. Don't do it!!! U will struggle to get your money!!!