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Anele N

1 reviews | Active since Nov 2024

29 Nov 2024, 14:17

worst experience ever

Guys why are you refusing to pay my retirement claim that i submitted on the 29th of October 2024 ? i have been sent and left dry from the super fund department and no one has tried to assist me not gave a timeline as to when i can expect the money to be paid .

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Replies (15)
Old Mutual
Old Mutual's reply29 Nov 2024, 14:57
Official
Good day

We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.

Regards
Old Mutual Complaints Management
AN
Anele N's update29 Nov 2024, 15:07
Reviewer Update
guys its been attended since the 16th of November 2024 and today is the 29th of November and what ****es me off is that you have have no sense of urgency of this matter and you have no regards to my frustrations at all .
AN
Anele N's update30 Nov 2024, 09:58
Reviewer Update
guys its been attended since the 16th of November 2024 and today is the 29th of November and what ****es me off is that you have have no sense of urgency of this matter and you have no regards to my frustrations at all .
Old Mutual
Old Mutual's reply30 Nov 2024, 10:39
Official
Hi Anele, we are very sorry for the delay. We can assure you that we are following up regarding this.
AN
Anele N's update30 Nov 2024, 11:53
Reviewer Update
but its over a month now and been waiting for my money and its December my kids want clothes and you guys doing give a damn about that at all , my children are crying everyday what must i tell them ? that old mutual will pay my money when they feel like it at the moment i must just shut up and get lost?
Old Mutual
Old Mutual's reply30 Nov 2024, 12:03
Official
We know how frustrating this can be and we can assure you that we are following up regarding this.
AN
Anele N's update03 Dec 2024, 13:48
Reviewer Update
since last week you have saying this that you are following up with this matter what is the situation and when can i get my money?

AN
Anele N's update04 Dec 2024, 10:54
Reviewer Update
what have i done to reserved this kind of treatment from you guys ? what is that i must do to get my money from you guys ?
Old Mutual
Old Mutual's reply04 Dec 2024, 12:02
Official
Good day Anele,

We apologise for the delay and understand your frustration. Your concern has been escalated for urgent resolution. We’re committed to addressing this matter and will ensure feedback is provided as soon as possible.

Regards
Old Mutual Complaints Management
AN
Anele N's update04 Dec 2024, 12:20
Reviewer Update
i think you doing this on purpose because you don't care about my well being , its been more than a month now that i lodged this claim but nothing has happened and you absolute don't give a **** about my needs .you don't care at all .
AN
Anele N's update04 Dec 2024, 15:17
Reviewer Update
guys when am i getting my money from you what nonsense is this >? are you doing this on purpose ? are doing this because you don't care at all about my well being ?> are you this because i do not matter to you guys? what have i done to deserve this kind of treatment from old mutual?
Old Mutual
Old Mutual's reply04 Dec 2024, 15:28
Official
We can assure you that we are following up regarding this.
AN
Anele N's update04 Dec 2024, 15:34
Reviewer Update
this is bull**** , you guys are taking e for a ***** now.
Old Mutual
Old Mutual's reply04 Dec 2024, 16:21
Official
We understand your frustration. Please rest assured that our team is actively working on it.
AN
Anele N's update05 Dec 2024, 10:08
Reviewer Update
so this morning i visited one of your branches and am told that the matter has not been resolved and that i must 21 working days for my money this is after i have waiting over 30 days already ?i call the *** number am told the same thing that the matter is nowhere to be resolved so guys you are just playing with and not taking my issue seriously at all